Telecommunications – Past, Now and Future Opportunities

I had the privilege of speaking with undergraduates of University of Malaya (UM) last month where I discussed “Telecommunications – Past, Now and Future Opportunities.”

Part 1: Past, Now & Future of Telecommunications & REDtone

I started my session with a brief history of my current company, REDtone by sharing with them things we have done in the past, now and future. I could relate the development in the telecommunications industry to my company as REDtone was the top provider of discounted call services (DCS). Subsequently, REDtone started offering data services, and now we are investing our future in the Internet of Things (IOT), cloud and imaging exchanging platform for the healthcare industry.

Before the discounted call services were introduced to the market during the mid-90s, Telekom was in the dominant position with their fixed line services. REDtone changed the landscape of the telecommunications industry by launching its discounted call services, which was from the year 1997-1998 where businesses had to face probably the worst economic situation in the history of Malaysia. This was because the DCS successfully helped many businesses to reduce costs during that difficult period by saving 30-40% of their phone bill every month.

A few years later, the rapidly growing and increasing use of mobile phones among Malaysians was inevitable. REDtone realized the DCS business was reaching a mature stage while competition remained fierce, and traditional voice users switched from fixed lines to mobile phones; hence, the company embarked on a new journey by transforming itself into a data services provider.

Today, REDtone is one of the leading companies in providing data/broadband services to corporate customers and the government. In addition to that, REDtone is also the largest Wifi builder in the country.

REDtone is relishing the opportunities and challenges in the future of telecommunications by investing in the IOT business, cloud and image exchanging platform for hospitals. The future of telecommunications will shift to an M2M and information-centric environment rather than human-to-human communications. Undergraduates are encouraged to further study and research these subjects: IOT, Cloud, Augmented Reality, Big Data and Artificial Intelligence. The connectivity (telecommunications) plays a vital role in enabling these technologies.

Part 2: Career Opportunities

The industry (ICT as a whole) is moving fast and changing every day. The industry players are only interested in bringing in the best talents in a very competitive market environment. Hence, preparing for a new job in this industry may sound demanding and challenging due to intense competition. There are high chances that you will secure a job if you:-
i) Attend technology workshops to gain solid fundamental knowledge
ii) Research and study the subject
iii) Study the company
iv) Improve soft skills and communication
v) Prepare well for the interview (be punctual, dress well and present your final project/assignments)
vi) Have passion and interest in the job/industry

The reasons some graduates have failed to get a job/determine their career direction:
i) Are unsure of what they really like/want to do
ii) Are afraid of making the wrong decision
iii) Are uncertain as to follow the ‘heart’ or the ‘head’

Source: REDtone HR Manager, Yeong Kong Wai


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